Refund Policy
Welcome to ApnaFlat. This Refund Policy explains the circumstances under which refunds may or may not be available for services, payments, or transactions made through www.apnaflat.net.
By using our website or services, you acknowledge and agree to the terms described below.
1. Nature of Our Services
ApnaFlat is a real estate platform that provides property listings, property-related information, and communication between users and property owners, agents, developers, or other representatives.
Unless specifically stated otherwise, ApnaFlat does not directly sell, rent, or transfer ownership of the properties listed on the website.
Property transactions are generally conducted directly between the relevant parties.
2. Property Transactions
Any payment made directly to a property owner, seller, landlord, developer, agent, broker, or other third party is outside the direct control of ApnaFlat.
ApnaFlat is not responsible for refunds relating to:
Property purchases
Rental agreements
Booking amounts
Security deposits
Advance payments
Brokerage or commission
Token amounts
Property-related service charges
Payments made directly to third parties
For such payments, users should contact the person or organization that received the payment.
3. Payments Made to ApnaFlat
If ApnaFlat offers any paid service or accepts a payment directly through the website, the applicable refund terms will be communicated before or at the time of payment.
Refund eligibility may depend on:
The type of service purchased
Whether the service has already been provided
The reason for the refund request
The applicable terms of the specific service
Any applicable legal requirements
4. Non-Refundable Services
Unless expressly stated otherwise, fees for services that have already been fully provided may not be eligible for a refund.
This may include services such as:
Property listing services
Promotional services
Advertising services
Lead-generation services
Consultation or assistance services
Other completed digital or property-related services
5. Cancellation Requests
If you have made a payment directly to ApnaFlat and wish to cancel a service, you should contact us as soon as possible.
Cancellation requests will be reviewed based on the specific service and whether work or service delivery has already started.
A cancellation may not be possible once the relevant service has been substantially completed or delivered.
6. Refund Eligibility
A refund may be considered where:
A payment was made to ApnaFlat by mistake
A service could not be delivered due to circumstances attributable to ApnaFlat
A duplicate payment was made
A refund is required under applicable law
The specific service terms expressly provide for a refund
Refund requests are reviewed individually and approval is not automatic.
7. Duplicate Payments
If you believe you have accidentally made a duplicate payment to ApnaFlat, please contact us with the relevant transaction details.
After verification, the duplicate amount may be refunded through the original payment method, subject to applicable payment-provider procedures.
8. Refund Process
To request a refund, please contact us with:
Full name
Email address
Phone number
Transaction or payment reference, if available
Date of payment
Amount paid
Reason for requesting the refund
Any supporting information or documents
We may request additional information to verify the payment and assess the request.
9. Refund Processing Time
Once a refund is approved, we will initiate the refund through the applicable payment method or payment provider.
The time required for the refunded amount to appear in your account may vary depending on the bank, card issuer, payment gateway, or other financial institution.
ApnaFlat is not responsible for delays caused by third-party payment providers or banking institutions.
10. Third-Party Payments
ApnaFlat may provide links or facilitate communication with third-party property owners, agents, developers, brokers, or service providers.
We are not responsible for refund policies applicable to payments made to such third parties.
Users should carefully review the payment and cancellation terms provided by the relevant third party before making any payment.
11. Property Availability
Property availability, pricing, specifications, and other listing details may change without notice.
ApnaFlat does not guarantee that a property will remain available after an inquiry or communication.
A change in property availability does not automatically create a right to a refund unless a payment was made directly to ApnaFlat and the applicable service terms provide for such a refund.
12. Fraudulent or Unauthorized Transactions
If you believe that a payment has been made using your payment method without authorization, please contact us immediately and also notify your bank or payment provider.
We may request transaction information to investigate the matter.
13. Changes to This Refund Policy
ApnaFlat reserves the right to update or modify this Refund Policy from time to time.
Any changes will be published on this page with an updated Last Updated date.
14. Contact Us
For refund, cancellation, or payment-related questions, please contact:
ApnaFlat
Email: info@apnaflat.net
Phone: +91 9718925775
Location: New Ashak Nagar, Delhi 96
Please include your transaction or payment reference whenever possible so that we can review your request efficiently.
15. Acceptance
By using www.apnaflat.net, you acknowledge that you have read and understood this Refund Policy and agree to its terms.